Description

Position Summary: Support servers and serve as liaison between the kitchen, servers and Guests. Ensure hot food is delivered hot and cold food cold to the appropriate server and/or Guests. Provide garnish, presentation and preparation assistance in the kitchen.

Reports To: FOH Manager

Position Requirements:

• Smile and maintain a positive attitude at all times
• Deliver food from kitchen to appropriate server and assist server with delivery of food to Guests
• Work with Expeditor to ensure efficient delivery of food based on restaurant layout
• Perform food preparation duties when needed
• Follow all Chickies & Petes service standards
• Check food for quality and presentation before serving. All food should be presented according to Menu Builds.
• Ensure food is transported and handled in a sanitary manner
• Deliver to-go orders to Host/Hostess Stand for Guest pick up
• Assist in bussing and cleaning responsibilities
• Ensure all condiments and napkin dispensers are clean and well stocked
• Respond appropriately to Guest requests, comments and complaints and bring any issues to the attention of a manager
• Complete beginning, change and end of shift side duties
• Work efficiently and with a sense of urgency
• Provide garnish for specified menu items according to Menu Build
• Assist in keeping work areas clean
• Attend all scheduled employee meetings
• Additional tasks as assigned

Qualifications

Main Responsibilities, Required Skills and Knowledge

Guest Service: Must consistently be able to assess, anticipate and meet Guests’ needs and respond quickly without losing focus or projecting a mood that detracts from the Guests’ overall dining experience.

Communication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.

Interpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.

Teamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.

Sales Techniques and Guest Influence: Must understand all Chickie’s & Pete’s products and services as well as have the ability to understand Guest’s needs clearly.

Performing General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.

Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.

Analytical Skills: General accounting and mathematical skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.

Quality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the Guests.

Language Skills: Must be able to speak and write effectively in English.

Flexibility: Occasionally works overtime and assists with the workload of others if needed. Additional responsibilities may be assigned as needed.

Benefits:

• Paid Sick Leave
• 401(k)
• Health Care (Qualified Employees)
• Complimentary Shift Meal
• Semi Annual Employee Appreciation Days (Qualified Employees)
• Commuter Transit Benefits

EOE Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin.